Ignite Academy's Policy
Privacy Policy is designed to help you understand how Ignite Academy Tutors, Inc. and our affiliates (“Ignte”, “Ignite Tutors”, “Ignite Academy Tutors”, “we” or “our”) collect, process, store, and share personal information about our Users. It also explains what controls you have on how Ignite collects and processes your information. The term “you” or “User” refers to students, tutors or any person or entity who views, uses, accesses, browses or submits any content or material to the Service (defined below). Providing your personal information is voluntary and your use of the Service after the effective date of this document constitutes your acceptance of this Privacy Policy. If you do not agree to all the terms and conditions of this Privacy Policy, do not use the Service.
Scope of this Policy
This Privacy Policy applies only to personal information we collect via the website www.ignite-academy.com (“Site”), online and mobile applications (“Apps”), email, telephone, electronic devices and other interactive services (collectively “the Service”).
Information We Collect
You don’t have to create an account to use some of our service features, such as searching and viewing public tutor profiles or searching and viewing questions and video answers in Ask Ignite. If you do not create an account, we do collect information about your browser and device (IP address, browser version, etc.) but we cannot link that information to an identifiable person unless and until you create an account. If you do choose to create an account, you must provide us with some personal information so that we can provide the Service. This includes information you provide to us, such as: registration information when you create a User account; profile information, such as city and state, educational level or background, and tutoring subjects; uploaded content (photographs, essays, lessons, etc.); lesson recordings (if you have consented to recording of lessons) questions, comments, or other information when you communicate with us, by phone, email, or via third party social media sites, or participate in interactive features of the Service (including Customer Support messages and online tool chat messages);
Students and parents
We may also collect personal information related to your documentation of and payment for tutoring sessions; tutoring questions related to homework or your studies; school information; tutors feedback of a student (once the parent provides consent for submission); and content you upload for the purposes of transmitting it to another user or for public display on the Site or Apps.
Financial information
If you elect to pay for tutoring lessons with a credit card, we will collect your name, credit card number, expiration date, and address information associated with the account. All financial information, other than credit card numbers, is stored and encrypted in our System in full compliance with the Payment Card Industry Data Security Standard. We do not store credit card numbers. We collect bank information from tutors who list their services on the platform for the purposes of transmitting payment to them.
Additional Information We Receive About You
We also gather additional personal information when you use the Service, including type of browser you use, access time, pages viewed, IP address, and, if enabled, geolocation; this data is used to better understand and enhance Users experience with the Service and on the Site and Apps.
How We Use Your Information
Ignite may use your personal information for various purposes, including:
account creation and to provide the Service, including without limitation, access to previous lessons, tutor-matching services, information about prospective tutors, and facilitating communication directly between students and tutors; to process transactions and billing; for identification and authentication purposes;
to communicate with you concerning the Service, User requests, transactions, security, privacy and administrative issues relating to your use of the Service, and services that we think may be of interest to you; personalize and improve the Service and deliver and display targeted advertisements on our Service, content or features in the Service and on other sites or apps; and for administration of and troubleshooting regarding the System.
Information We Share And Disclose
We do not sell your personal information. To make the Site work, we may need to share some of your personal information with other Users, our affiliates, third parties, and service providers. This section explains when and why we share your information.
User Content
Your member profile and information that you post or share, such as tutor bio, educational background, city and state, rate, photos, reviews, comments, suggestions, and information about you or your experience, may be seen and shared with other Users of our Service. You should therefore think carefully before deciding what information you share.
Cookies and Similar Technologies
Third parties, including Facebook, may use cookies, web beacons, and other storage technologies to collect or receive information from our Site, apps and elsewhere on the internet and use that information to provide measurement services and target ads. Most web browsers let you choose whether to accept cookies and let you delete cookies already set. The choices available, and the mechanism used, will vary from browser to browser, but are typically found in the “options”, “tools” or “preferences” menu. There also are online tools available for clearing all cookies left behind by the websites you have visited, such as http://www.aboutads.info/choices and www.allaboutcookies.org.
Managing Your Personal Information With Us
Modifying or correcting your information
If you have an account with us, you can access, correct, delete, or modify some of the personal information you provided to us in your account settings.
Ignite Academy Tutors may send you email communications periodically detailing new Service features or promotions. You may unsubscribe from these messages by using the link at the bottom of the email. We will still send you email messages about the status of your account or any notices as required by law. You may not opt-out of receiving these administrative emails so long as you continue to use the Service. If you wish to terminate your account, please contact us.
Privacy Policy Changes
Ignite Academy Tutors reserves the right to change or update this Privacy Policy from time to time. We will post any changes here and indicate the new effective date of the Privacy Policy at the top of the document. We encourage you to review the Privacy Policy for any updates while you are an active User of the Site. The Site is hosted in the United States and is governed by United States law. If you are using the Site from outside the United States, please be aware that your information may be transferred to, stored and processed in the United States where our servers are located, and our databases are operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. By using the Site, you consent to your information being transferred to our facilities and to the facilities of those third parties with whom we share it as described in our Privacy Policy.
How to Contact Us
Ignite Academy, Inc.
